Terms of Service for ShawTech PGH, LLC

1. Who we are

ShawTech PGH, LLC is a Pennsylvania-based business that provides IT and cybersecurity monitoring services, including a Proactive Grid Hub that gives small businesses visibility into the health and risk of their systems. Our primary website is currently located at shawtechpgh.com, and related service portals may use subdomains of that site.

2. Acceptance of these terms

By accessing our website, creating an account, installing our agent, or using our reports or dashboards, you agree to these Terms of Service. If you are using ShawTech PGH on behalf of a business or organization, you confirm that you are allowed to accept these terms for that business.

If you do not agree with these terms, you should not use our website or services.

3. Who our services are for

Our services are designed for business use, with a focus on small and smaller-medium businesses. You should be at least 18 years old and able to enter into binding agreements to use the service.

Our services are not intended for personal, family, or household use, and they are not aimed at children.

4. What the service does (and does not do)

ShawTech PGH is a Proactive Grid Hub. In practical terms, that means we collect and organize information about the health and security posture of your systems and present it back to you in dashboards and reports. This can include device inventory, patch status, selected event information, and vulnerability data, depending on how your environment is set up.

Our service is intended to help you understand risk and make better decisions. However:

• We do not guarantee that all threats or issues will be detected.
• We do not promise that using the service will prevent all breaches, outages, or losses.
• We do not act as an emergency incident response or 24/7 security operations center.

You remain responsible for backing up your data, managing access to your systems, and deciding how to respond to information in the reports we provide.

5. Your responsibilities

You agree to use ShawTech PGH in a lawful way and to respect the rights of others. In particular, you agree to:

• Provide accurate information about your business when requested.
• Keep login details, API keys, and access tokens secure, and let us know if you suspect a compromise.
• Only install our agents and tools on systems you own or are authorized to manage.
• Not use the service to break the law, violate privacy, or attack other systems.

You are also responsible for choosing what to do with the information we provide. For example, if a report shows a serious unpatched vulnerability, it is your responsibility (or your IT provider's) to decide how and when to remediate it.

6. Accounts, security, and access

If you create an account or are given access to a portal on behalf of your business, you are responsible for keeping that access secure. Do not share passwords broadly within the organization, and use unique, strong credentials wherever possible.

We may suspend or limit access if we believe there is suspicious activity, misuse of the service, or a security risk to you or to other customers. When reasonable, we will try to notify you about what we found and what we did, unless doing so would create additional risk or violate the law.

7. Billing and payment

Pricing for ShawTech PGH services is typically subscription-based and will be described in your sign-up materials, proposal, or order form. Unless otherwise stated in writing:

• Fees are due on the schedule shown in your plan (for example, monthly).
• Invoices are to be paid in full by the due date listed.
• Late or missed payments may result in temporary suspension of service.

We may update pricing over time. If we change the price of an existing plan that you are on, we will give you reasonable notice and a chance to accept the new pricing or cancel before it takes effect.

8. Data, privacy, and confidentiality

Our Privacy Policy explains what information we collect, how we use it, and how we protect it. By using ShawTech PGH, you also agree to the practices described in that policy.

We treat your business information and system data as confidential and use it only to provide and improve the services, to meet legal obligations, or as otherwise agreed in writing with you. We do not, and will not, sell your data or your customers' data, and we take the privacy and protection of that information very seriously.

9. Third-party services and tools

ShawTech PGH may rely on trusted third-party providers for hosting, monitoring, ticketing, remote access, or other supporting functions. Examples could include cloud infrastructure providers, remote monitoring platforms, and email delivery services.

These providers may process data on our behalf. We aim to work only with vendors that take security and privacy seriously, but we do not control them. Their services are governed by their own terms and policies.

10. Intellectual property

ShawTech PGH owns the rights to the underlying software, dashboards, reports, branding, and content that make up the service, except for any third-party components and your own data. You are granted a limited, non-exclusive right to use the service for your business as long as you follow these terms.

You agree not to copy, resell, or reverse engineer the service or its components, and not to remove or alter any copyright, trademark, or other ownership notices.

11. “As-is” service and limits on liability

We work hard to provide a reliable, useful service, but we cannot promise perfection. To the fullest extent allowed by law, ShawTech PGH provides the website and services “as is” and does not make any guarantees or warranties, express or implied, including warranties of fitness for a particular purpose, non-infringement, or uninterrupted operation.

To the extent allowed by law, ShawTech PGH will not be liable for any indirect, consequential, special, or incidental damages arising out of or related to your use of the services, including loss of revenue, loss of data, or business interruption. Our total liability for any claim related to the services is limited to the amount you have paid us for the services during the six (6) months immediately before the event giving rise to the claim.

12. Changes to the service or these terms

We may update or change the services as we improve them, add features, or respond to security and reliability needs. We may also update these Terms of Service from time to time.

When we make material changes, we will update the “last updated” date on this page and, when appropriate, provide notice through the website, portal, or email. If you continue using the services after changes take effect, that use counts as acceptance of the updated terms.

13. Term and termination

Either you or ShawTech PGH may end the service relationship as described in your specific plan or agreement. We may also suspend or terminate access if you violate these terms, fail to pay fees when due, or create security or abuse risks for us or for other customers.

Ending the service does not automatically remove our right to collect any amounts you still owe, or your obligation to respect the intellectual property and confidentiality sections of these terms.

14. Governing law

These Terms of Service are governed by the laws of the Commonwealth of Pennsylvania and the United States of America, without regard to conflict of law rules. Any disputes will be handled in the state or federal courts located in Pennsylvania, unless we both agree to another approach in writing.