Terms of Service
Effective Date: [Month Day, Year]
Last Updated: [Month Day, Year]
IMPORTANT: THESE TERMS CONTAIN LIMITATIONS OF LIABILITY AND DISCLAIMERS OF WARRANTY. BY USING THE SHAWTECH PORTAL OR SERVICES, YOU AGREE TO THESE TERMS.
1. Acceptance of Terms
By creating a ShawTech Portal account, accessing or using
https://portal.shawtechpgh.com, or receiving ShawTech’s
monitoring / reporting / alerting / support services (“Services”), you agree to these
Terms of Service (“Terms”) with ShawTech Security Operations (“ShawTech,” “we,” “our,”
or “us”).
If you’re agreeing on behalf of a business, you confirm you’re authorized to bind that business. If you don’t agree, do not use the Portal or Services.
2. What We Provide
2.1 Portal Access
The Portal lets authorized users from your business view endpoint health and risk data, see patch/antivirus coverage, download installer instructions, and open support tickets.
2.2 Monitoring & Reporting
We provide visibility into things like missing patches, risky ports, antivirus coverage, and online/offline status. You get dashboards and summaries (daily / weekly / monthly depending on your tier).
2.3 Support
You can request help via the Portal or by emailing [email protected]. We aim to respond within 24 hours, but that response time is not a guaranteed SLA unless we’ve signed a separate written agreement with you that says otherwise.
2.4 Onboarding / Deployment
After successful Stripe payment, ShawTech:
- Creates or finalizes your tenant in the Portal
- Issues your enrollment token and installer instructions
- Helps you begin deploying the monitoring agent to Windows systems
In some cases we may help connect to tools you authorize (remote monitoring, ticketing, etc.). That may require privileged access to systems you control.
2.5 Not an Emergency Service
ShawTech is not 24/7 emergency response, law enforcement, or a guaranteed breach prevention system. We do not promise real-time incident response unless that’s separately contracted.
3. Accounts, MFA, and Tokens
You’re responsible for protecting your login password, setting up and maintaining multi-factor authentication (MFA), and limiting access to your enrollment token / installer commands. Anyone with that token can try to register a device into your environment.
You agree to notify us immediately if you think credentials, MFA, or enrollment tokens were exposed.
4. Payment and Cancellation
You agree to pay all fees for your selected plan. We use Stripe to process payment; we do not store raw card data on our own servers.
Onboarding (tenant creation, enrollment token, welcome email) typically begins right after payment succeeds. We reserve the right to decline or refund if we determine we can’t safely or reasonably support your environment.
You can request cancellation by emailing [email protected]. Cancellation stops future billing at the end of the current billing period unless a different schedule is described in a separate written agreement. You are responsible for charges already incurred.
We may suspend or terminate service if you don’t pay, abuse the system, or create a security risk for ShawTech or others.
5. Acceptable Use
You agree not to:
- Bypass or attack authentication, MFA, or access controls in the Portal
- Probe or scan ShawTech infrastructure except as explicitly authorized in writing
- Upload malware or exploit code through support channels
- Distribute our enrollment tokens, installer commands, dashboard screenshots, or detection logic outside your organization without authorization
- Use ShawTech data to build or resell a competing managed security service unless we’ve explicitly agreed in writing
6. Confidentiality
We treat your internal risk findings, tickets, and device telemetry as confidential and use them only to deliver and improve the service, or as required by law.
You agree to treat ShawTech’s tooling, dashboards, and internal processes as confidential and not disclose them except to your own leadership/IT team or when the law requires it.
7. Privacy & Security Responsibilities
Our Privacy Policy explains what data we collect (for example, patch status, antivirus coverage, risky ports, etc.) and how we use/share it. By using the Portal, you confirm you’ve read and understood that Policy.
You confirm you have the right to allow ShawTech to monitor any systems you enroll. You will not deploy ShawTech’s agent to devices you do not own or administratively control. If you handle regulated data (for example, payment card data or medical data), you are responsible for confirming that our monitoring setup is appropriate and any required agreements (like HIPAA BAA) are in place. Unless we specifically sign a BAA with you, ShawTech is not acting as your HIPAA Business Associate.
We provide best-effort security guidance and alerting. We do not guarantee you will not be breached or attacked, and we do not guarantee real-time incident response. You are responsible for backups, patching, password hygiene, access control, and complying with applicable law.
8. Intellectual Property
ShawTech (and our licensors) own the Portal UI, backend, dashboards, alerting logic, scripts, installer tooling, and related intellectual property. We’re granting you a right to use the service for your internal business operations. We’re not selling that IP to you.
Your own environment data is still yours. We process it in order to provide the service and improve detection quality.
If you send us feedback, bug reports, or suggestions, you allow us to use that input to improve ShawTech with no additional obligation to you.
9. Disclaimers
EXCEPT AS EXPRESSLY AGREED IN A SIGNED WRITTEN CONTRACT, THE PORTAL AND SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTY OF ANY KIND.
TO THE MAXIMUM EXTENT ALLOWED BY LAW, SHAWTECH DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, AND DOES NOT GUARANTEE UNINTERRUPTED SERVICE, ERROR-FREE OPERATION, OR COMPLETE PREVENTION OF SECURITY INCIDENTS.
10. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, SHAWTECH WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES; LOST PROFITS; LOST REVENUE; LOST BUSINESS; LOSS OF GOODWILL; OR LOSS / CORRUPTION OF DATA — EVEN IF WE KNEW IT COULD HAPPEN.
SHAWTECH’S TOTAL LIABILITY FOR ANY CLAIM RELATED TO THE SERVICE, THESE TERMS, OR ANY RELATED MATTER IS LIMITED TO THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS BEFORE THE EVENT THAT CAUSED THE CLAIM.
Some places don’t let you limit certain liabilities. In those places, this section only applies as far as the law allows.
11. Indemnification
You agree to defend, indemnify, and hold ShawTech (and our team) harmless against claims, losses, damages, and expenses (including reasonable legal fees) arising out of:
- Your violation of these Terms or law,
- Your unauthorized deployment of ShawTech tools on systems you don’t control, or
- Your refusal to apply clearly critical security fixes we’ve called out.
12. Term, Suspension, Termination
These Terms stay in effect while you have an active ShawTech account or keep using the Service.
We can suspend or cut off access immediately if (a) we detect abuse / fraud / security risk, (b) you don’t pay, or (c) we reasonably believe we have to do that to protect you, us, or others.
You can request termination any time by emailing [email protected]. After termination, we may disable Portal access, stop collecting new telemetry, and retain some historical/audit records (see Privacy Policy “Data Retention”).
13. Governing Law & Dispute Resolution
These Terms are governed by the laws of the Commonwealth of Pennsylvania and the United States, without regard to conflict-of-law rules.
Any dispute that isn’t resolved informally will be brought exclusively in the state or federal courts located in Allegheny County, Pennsylvania, and both sides consent to personal jurisdiction there.
Either party may seek emergency or injunctive relief (for example, to stop unauthorized access or data theft) in any court of competent jurisdiction.
14. Changes to These Terms
We may update these Terms as we add features, change pricing, or respond to legal requirements. When we do, we’ll update the “Last Updated” date above and may also notify you (for example, by email or Portal banner).
If you continue to use the Service after updated Terms become effective, you agree to the updated Terms.
15. Contact
Questions about these Terms or the Service:
- Email: [email protected]
- Mailing address: [Business mailing address here]
- Subject line: “Terms of Service / Legal”
For urgent technical or security issues, email [email protected] or open a ticket in the Portal and mark it URGENT / SECURITY.